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Refund and Returns Policy

Returns & refunds Procedure

To return goods because of a fault or change of mind, contact sales@us.prepsafe.com for a Return Authority Request.

Please complete all sections of this form including serial numbers and return to sales@us.prepsafe.com 

When you receive the approved RMA via email, attach a copy of the completed form to the outside of the box containing the returned goods otherwise goods and return to the address on the approved form

Freight for returned goods is at the expense of the customer or reseller.

Before credit is approved for any returned goods that are deemed› faulty, a verifying process is undertaken by PREPsafe

The duration of this processing period is determined by the vendor’s return policies.

Please note the following:

Goods deemed by PREPsafe Food Labels Pty Ltd to be DOA faulty will only be replaced not credited.

All claims and Return Authority requests must be must be made within 7 working days of the receipt of goods or detection of a fault.

The customer or reseller is required to pre-assess returns for genuine faulty claims prior to return.

A 15% restocking fee applies for all goods returned that are ordered incorrectly by the customer and that are not faulty. This fee shall be deducted from any payment already made for the product or will be invoiced to Credit Accounts already in place.

The customer or reseller is responsible for the cost of freight and insurance on goods returned. Resellers are required to provide original Proof of Delivery upon request.

Goods returned must be in original condition and with the undamaged & complete packaging otherwise, credits will not be issued.

Any product deemed to be modified in any way will not be accepted.

Registered R/A numbers will only be applicable for 15 working days. Items not returned within 15 working days will not be accepted.